Since the early days of my team working on building enterprise chatbot, it became obvious that to win user adoption, a bot had to cover a large number of topics, many not directly related to the actual chatbot purpose. One typical example, the so-called “social chatting” (also called by some platform small talk) is an important part of the user experience, at least at the beginning of the interaction. During this initial phase, the user will test the bot, question the “AI” capabilities and the personality of the bot. …

Amédée Potier

My core passion is building softwares. I am now CTO and co-founder of Konverso, a startup building virtual assistants powered by AI and NLP (www.konverso.ai)

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